privacy policy

Electrometal is committed to protecting the confidentiality of the personal information of all its clients and employees in the course of its business activities. This privacy policy sets out how this information is collected, used and disclosed.

Privacy Commitment

Electrometal treats the personal information of its clients, employees and job applicants as confidential. We collect, retain and use only the information required for the sole purpose of providing the products and services our clients need and of managing the needs of our employees and job applicants.

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Information Protection

We have implemented administrative and technical safeguards to keep your data confidential and secure and to protect it against unauthorized access. The personal information we collect is stored in a secure environment, and our employees strictly respect the confidentiality of your information.

To keep your personal information secure, we use the following measures:

  • SSL (Secure Sockets Layer) protocol
  • Access management with specific permissions
  • Secure usernames and passwords

We are committed to maintaining a high level of confidentiality by adopting the latest technological innovations to secure our operations.

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Collection of Personal Information

We collect various types of personal information, including:

  • contact details (name, address, email, phone number)
  • identification data
  • information provided by our clients or on their behalf
  • billing information (billing address, banking information, payment data)
  • communication and marketing preferences
  • information related to the use of our website (statistical data, cookies, etc.)

This information is collected through the online forms you complete on our website and through email exchanges. It may then be entered into our secure-access databases.

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Retention of Personal Information

We retain our clients’ contact details and project data. The retention period for this data depends on the nature of our activities. For more information on how long your information is retained as a client, please contact our Privacy Officer, Jean-Michel Fournier, by phone at 418-626-3729 or by email at jmfournier@electrometal.ca.

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Disclosure to Third Parties

We do not sell, trade or otherwise transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our website or conducting our business, provided that these parties agree to keep this information confidential.

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Right to Withdraw Consent to the Disclosure or Use of Personal Information

Emails

We use the email address you provide to send you information and updates about your requests, occasional company news, and information about related products or services. If at any time you wish to unsubscribe from our emails, simply follow the unsubscribe instructions at the bottom of each email.

Website – Cookies

To make your browsing on our platforms easier and more efficient, we use cookies. Cookies are small text files that are downloaded and stored in your device’s memory when you visit web pages. The cookies used by our company do not collect any personal information about you. You can change your consent preferences at any time by clicking the consent manager icon located at the bottom left of our website.

Website – Analytics

We use analytics tools such as Google Analytics and Microsoft Clarity on our website to collect, analyze, measure and report data on site visits. The purpose is to better understand and improve how our website is used.

Electrometal records this type of information, including:

  • Number of visitors
  • Most visited pages
  • Technology used by visitors
  • Referring websites
  • Visitors’ country of origin

The information collected by Google Analytics is transferred to Google servers located outside Canada and may be processed in any country where Google operates servers. This data may be subject to the laws of those countries. For more information about this analytics tool, please refer to the available documentation.

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Right of Access

We respect the right of individuals to access and correct their personal information in our possession, including to view, modify or delete it.

To exercise this right, please submit a written request to our office:

Electrometal
369 Boulevard des Cèdres
Québec (QC), Canada, G1L 1P1
418-626-3729
info@electrometal.ca

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Questions and Complaints

If you have any questions, requests or complaints about our personal information protection practices, please contact our Privacy Officer:

Jean-Michel Fournier
418-626-3729
jmfournier@electrometal.ca

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